Refund policy
REFUND POLICY
Every UNASHAMED piece is printed when you order it, just for you. Because of that, we don’t accept returns or exchanges for change of mind or wrong size. Please check the size chart before you order.
What we cover. If your order arrives misprinted, damaged or defective, or it’s the wrong item, we’ll send a free replacement or give you a full refund. Email official.unashamed@gmail.com within 30 days of delivery with:
- your order number
- a clear photo of the problem (and of the shipping label if the package was damaged)
You don’t need to send the item back unless we ask.
Cancellations. You can cancel within 1.5 hours of placing your order. After that, the item has usually gone into production and can’t be cancelled.
Lost or undeliverable packages. If a package is marked delivered but you can’t find it, contact the carrier first, then email us and we’ll help. If an order comes back to us because of a wrong or incomplete address, we’ll ship it again once you pay the reshipping cost.
Refunds. Approved refunds go back to your original payment method within 5–10 business days.
Returns. Don’t mail items to us without contacting us first. Packages sent without approval can’t be processed.
Questions: official.unashamed@gmail.com · +1 213-986-8257